Empowering you to perform at your highest level in health and wellness.

Your Rights and Privacy

We are committed to protecting your privacy and will only collect information necessary to deliver quality services to you.

We are committed to protecting your privacy and will only collect information necessary to deliver quality services to you. Failure to provide the requested information may affect the quality of services we provide.

We will always obtain your consent before collecting, using, sharing, or releasing your information, except as outlined in our Privacy Policy or permitted or required by law.

To effectively deliver services, Humbird Services collects personal [and sometimes sensitive] information from you via our intake forms. Personal information means any information that could be used on its own, or with other information, to establish the identity of a client, the client’s service provider or the client’s substitute decision maker.

Personal information also includes any other information about a client including information that is contained in a client record. Sensitive information includes information or an opinion about an individual’s:

Racial or ethnic origin.
Political opinions or associations.
Religious or philosophical beliefs.
Trade union membership or associations.
Sexual orientation or practices.
Criminal record.
Health or genetic information.
Some aspects of biometric information.

Your Rights

Under Australian legislation and relevant Codes of Conduct, you have rights as a client. This Rights Statement aims to ensure people receiving services from Humbird Services know their rights and can confidently exercise them.

Client Rights and Responsibilities

Humbird Services Client Rights & Responsibilities Statement recognises your right to:

Be informed about collection and use of your personal information.
Provision of services in alignment with legal and human rights, including culture, diversity, values, and beliefs.
Access services free from violence, abuse, neglect, exploitation, or discrimination.
Provision of services in a professional, respectful manner.
Provision of services in a safe environment.

Your Privacy

We store your information electronically on a secure, Australian-hosted web-based platform called Splose. More information on this is available at splose.com/security.

We will always obtain your consent before collecting, using, sharing, or releasing your information, except as outlined in our Privacy Policy or permitted or required by law.

You have the right to withdraw your consent at any time to the collection, use and disclosure of your personal information.

You have the right to access your records [except where we are entitled to refuse an access request] and obtain a copy of these in a format suitable for you. Requesting your personal information is free, however we may charge you a reasonable fee for this. We will tell you if this is the case and explain our reasons for the charge. All access requests must be in writing detailing:

Your name and contact details.
The information requested.
The format of the requested information [e.g.: email, post, phone, or simply looking at it]. If we are unable to accommodate the formatted request, we will attempt to provide access in a way that meets both your needs and ours.
If another person or entity is to be given access to this information on your behalf.

Humbird Services will acknowledge your access request within five [5] business days and further respond to your request within thirty [30] days.

Humbird Services can refuse your request to access your records if we have a valid reason. Examples of such reasons include:

We believe that giving you access may endanger the life, health, or safety of any individual, or endanger public health or safety.
Giving you access would have an unreasonable impact on the privacy of other individuals.
Your request is frivolous or vexatious.
Your personal information is part of existing or anticipated legal proceedings between you and the organisation.

In the event of a refusal to your request, we will tell you why in writing and advise of how you can make a complaint if you are unhappy with our response.

You have the right to correct any personal information we hold about you if it is:

Inaccurate.
Out of date.
Incomplete.
Irrelevant.
Misleading.

Only you or a person you authorise, such as a legal guardian or authorised agent, can request the correction of your personal information. We must be satisfied the request came from you or the person you authorised. You may be asked to put your request in writing or for information that identifies you. Humbird Services will acknowledge your correction request within five [5] business days and further respond to your request within thirty [30] days.

If you feel your personal information has been mishandled by us, you have the right to complain via phone, email, or letter. We will acknowledge your complaint within two [2] business days and further respond to your complaint in accordance with our Complaints Policy. If we do not respond to your complaint, or you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner in writing.